EDC & Mini ATM

FAQ

• What are considered Mini ATM App Issues?
• Where should I report issues with the device or a transaction?
• What is a Transaction Issue?
• What are considered Device or EDC Hardware Issues?

Aktivasi EDC

• Your Email Address
• Nama Akun / Toko
• Bidang Usaha
• Alamat Lengkap Toko
• Nama Pemilik Toko
• Nomor KTP Pemilik

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Transaction on EDC and Mini ATM

• Is there a fee for the settlement process?
• Is the settlement process automatic or manual on H+1?
• What is the tax scheme related to transaction mutations and the collection account of the EDC machine?
• Where can agents view their EDC transaction history?
• Cash Withdrawal Transactions
• Can the holding account use a virtual account number?

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EDC Toolkit

• Can the EDC be resold or transferred? What is the procedure for transferring ownership, such as filling out a physical activation form?
• What is the delivery process for EDC orders?
• Can the EDC device use WiFi, or does it still require a SIM card?
• How long does the battery last on this EDC device?
• What can be claimed under the warranty?